Office Policies and Procedures

New Patients

Your first consultation will be 45 minutes — 1 hour ($75-$100). During this time Dr. Madden will go over your health history, present complaints and paperwork you will already have filled out and sent into him.

Fee Schedule

• New Patient consultation: $100 (45 minutes - 1 hour)
  1 hour: $100
  45 minutes: $75
  30 minutes: $50
  15 minutes: $30
• Payment is due at time of consultation
• Methods of payment are: Check, money order, Visa, Mastercard and American Express credit cards.
• All consultations are timed from the time the appointment begins; you will only be billed for the actual time used.

Appointments

• Follow-up consults may be scheduled in 15, 30, 45, or 60-minute blocks of time.
• If paying by credit card, the card number is required to be on file with our office prior to the consultation. Checks are accepted if received prior to the consult.

Lab Tests

• The results of your lab test(s) will be sent to Dr. Madden 2 to 4 weeks after mailing your specimens to the lab.
• Dr. Madden will evaluate the results. After evaluation you will be contacted to schedule a follow-up appointment.

Cancellations

If you are unable to keep your scheduled appointment, you must notify our office a minimum of 24 hours before your scheduled time or you may be charged for that appointment.

Product Orders

• You will be contacted regarding the cost of your program as prepared by Dr. Madden and/or to schedule future appointments.
• Orders are shipped within 24 hours of receipt unless otherwise stated. Saturdays, Sundays, and holidays not included.

Shipping

• Normally orders are shipped by regular Ground UPS.
• We cannot be responsible for lost packages if you request that we ship your order via USPS or via any other carrier.

Returned Products

• Pre-approval is required on all returns!
• Refrigerated items cannot be returned
• 15% restock fee of purchase price less shipping and handling may be refunded on unopened and non-refrigerated items
• No supplement returns will be accepted after 30 days on all regularly stocked items. Special orders cannot be returned!
• Prepaid tests can be returned for credit within one year of purchase.

Important Notes

• Dr. Madden is not a medical doctor; he does not service medical emergencies. If you have a medical emergency, you must contact your primary care physician or dial 911!
• Please contact the office if you are not clear on any of our policies or procedures.